AI & Automation
Production-grade AI assistants, RAG knowledge systems, agents and workflow automation that cut costs and create capacity.
At a glance
- AI chatbots & assistants
- RAG & document AI
- AI agents
- Workflow automation
- Services
- 11
- Technologies
- 9
- Process steps
- 6
Why AI matters
AI creates value when it is embedded in real workflows — answering customers, reading documents, qualifying leads and connecting systems — not when it sits in a demo. We design and build AI solutions that are measured, safe and integrated with the tools you already use.
We are model-agnostic, working with OpenAI, Claude, Gemini and open-source models, and choose the right one for each task based on quality, latency, cost and data requirements. Every system ships with evaluations, guardrails, human hand-off and monitoring.
Problems we solve
Teams buried in repetitive work
Skilled people spend hours on triage, data entry and routine questions instead of high-value work.
Knowledge trapped in documents
Answers exist in PDFs, wikis and inboxes, but finding them takes too long.
AI pilots that never ship
Promising prototypes stall on accuracy, security or integration concerns.
AI & Automation services
AI Chatbots & Virtual Assistants
On-brand assistants for your website, WhatsApp and internal tools that answer, act and hand off gracefully.
- Website, WhatsApp and Messenger channels
- Answers grounded in your knowledge base
- Actions via secure integrations
4–8 weeksFrom $6,000Customer Support Automation
Resolve routine tickets automatically and give agents AI copilots for everything else.
- Automatic ticket resolution
- Triage, tagging and routing
- Agent reply suggestions
4–10 weeksRAG & AI Knowledge Search
Retrieval-augmented AI that answers accurately from your documents — with citations.
- Document ingestion and syncing
- Hybrid vector and keyword search
- Reranking and citations
4–10 weeksDocument Processing & Data Extraction
Read invoices, contracts, forms and reports automatically and push clean data into your systems.
- Classification and routing
- Field and table extraction
- Validation against business rules
4–8 weeksWorkflow & Business Process Automation
Connect your tools and eliminate manual hand-offs across sales, operations and finance.
- Process mapping and redesign
- Cross-system automations
- AI classification and summarisation steps
2–8 weeksAI Agents
Goal-driven agents that plan, use tools and complete multi-step tasks under clear guardrails.
- Tool and API use
- Multi-step planning
- Research and reporting agents
6–12 weeksOpenAI, Claude & Gemini Integration
Add reliable, cost-efficient generative AI features to your product or internal tools.
- Provider selection and benchmarking
- Structured outputs and function calling
- Prompt and context engineering
2–6 weeksRecommendation Engines
Personalised product, content and next-best-action recommendations that lift engagement and revenue.
- Behavioural and content-based models
- Semantic similarity with embeddings
- Real-time personalisation
6–10 weeksAI-Powered Analytics
Ask questions of your business data in plain language and get trustworthy, explainable answers.
- Natural-language questions over your data
- Governed metrics layer
- Automated insights and anomaly alerts
6–10 weeksLead & Marketing Automation
Capture, score, enrich and route leads instantly, with personalised follow-up that runs itself.
- Lead enrichment and AI scoring
- Instant routing and alerts
- Personalised nurture sequences
3–6 weeksCustom AI Software Development
Bespoke AI products and internal platforms built around your data, workflows and competitive edge.
- AI product discovery and prototyping
- Full-stack development
- Private and on-premise model options
8–24 weeks
What you gain
Hours back every week
Automate high-volume, rules-heavy work end to end.
Instant, 24/7 responses
Customers and employees get accurate answers in seconds.
Decisions from all your data
AI that searches, summarises and reasons across your knowledge.
Enterprise-grade guardrails
Evaluations, permissions, audit trails and human review built in.
Tools we trust
- Node.js
- OpenAI
- PostgreSQL
- Claude by Anthropic
- Google Gemini
- LangChain
- Python
- LlamaIndex
- pgvector
AI delivery process
A de-risked path from AI idea to a measured, production-grade system.
- 011 week
Discovery
We map the workflow, the decisions inside it and the business case, so AI is applied where it pays back.
- Use-case map
- ROI model
- Success metrics
- 021–3 weeks
Data
We audit, clean and structure the knowledge, documents and system data the model will rely on — securely.
- Data audit
- Knowledge base
- Access & privacy plan
- 032–3 weeks
Prototype
A working prototype on your real data within weeks, tested with the people who will actually use it.
- Working prototype
- Prompt & retrieval design
- User feedback
- 042–6 weeks
Integration
We connect the AI to your CRM, help desk, ERP or internal tools with the guardrails production needs.
- API integrations
- Human hand-off flows
- Guardrails
- 051–2 weeks
Evaluation
Automated evaluations and human review measure accuracy, safety, latency and cost before go-live.
- Evaluation suite
- Accuracy report
- Cost projections
- 06Ongoing
Production
Launch with monitoring, analytics and continuous improvement as your data and needs evolve.
- Monitoring
- Usage analytics
- Improvement roadmap
AI projects
+42%Onboarding completionKovara FinanceSaaS2026
A digital banking platform built for trust and speed
We designed and engineered Kovara's customer banking platform and admin console — onboarding, payments, insights and AI-assisted support — with bank-grade security and sub-second performance.
- Web
- AI
65%Enquiries resolved automaticallyLumora HealthAutomation2026
An AI patient assistant that resolves 65% of enquiries
A privacy-first AI assistant that answers patient questions, manages appointments and routes clinical topics to staff — integrated with Lumora's booking and CRM systems.
- Web
- AI
92%Straight-through processingHelixa RoboticsAutomation2026
Document intelligence for supplier operations
An AI pipeline that reads invoices, delivery notes and certificates from 900+ suppliers, validates them against purchase orders and posts clean data to the ERP.
- AI
Results, in detail
Lumora HealthHealthcare
Reduced customer support workload by 65% using an AI support assistant
How a privacy-first AI assistant, grounded in approved patient information and integrated with scheduling, transformed support across 18 clinics.
- Conversations handled by staff per month
- -65%
- Average first response time
- -99%
Helixa RoboticsManufacturing
Cut supplier document processing from 11 hours to 7 minutes per batch
AI extraction and validation now handles invoices, delivery notes and certificates from more than 900 suppliers with 92% straight-through processing.
- Processing time per batch
- -99%
- Straight-through processing
- +92 pts
What our clients say
“AISOFTAGENCY didn't sell us an AI demo — they redesigned our patient support workflow around it. Within three months the assistant was resolving most routine enquiries, and our team finally had time for the conversations that need a human.”
View project: An AI patient assistant that resolves 65% of enquiries
Amira HaddadAmira HaddadChief Operating Officer, Lumora Health“Supplier paperwork used to consume entire days. Now documents are read, validated and posted to our ERP in minutes, with the tricky cases flagged for review. It simply works.”
View project: Document intelligence for supplier operations
Kenji WatanabeKenji WatanabeHead of Operations, Helixa Robotics
AI questions
Is our data safe when using AI models?
Yes. We use enterprise API agreements that exclude your data from model training, encrypt data in transit and at rest, apply role-based access and can deploy private or regional models when compliance requires it.
How do you make sure the AI gives accurate answers?
We ground responses in your approved knowledge with retrieval and citations, test against evaluation sets built from real questions, set confidence thresholds and route uncertain cases to people. Accuracy is monitored continuously after launch.
Which AI models do you work with?
We're model-agnostic. We regularly build with OpenAI, Claude and Gemini as well as open-source models, and select the best option per task based on quality, speed, cost and data requirements.
Have a project in mind?
Tell us where you want to go. We'll map the fastest route there — design, engineering, growth and AI included.